BUILT FOR · CUSTOMER SERVICE & SUPPORT

Every inbound request becomes a tracked, prioritized, resolved case — by email, WhatsApp, or phone.

Customer requests become visible, prioritized cases tracked through to resolution, whatever channel they arrive on.

See the Customer Service & Support solution Free 30-min audit →

7 tasks

handled automatically

9 states

in the processing cycle

4 types

of structured files

Customer Service & Support pack Covered tasks

01Multi-channel intake

Tracked

02AI voice response for inbound calls

Tracked

03Client and case identification

Tracked

04Complaint triage

Tracked

05Attachments and evidence

Tracked

File lifecycle

Every file moves forward
through a clear, traceable cycle

Aryamy keeps every file's status current, flags blockers, and triggers the next action at the right time.

Intake

Request received

Client identified

Handling

Triaged

In progress

Pending

Awaiting client

Awaiting internal team

Resolution

Response sent

Resolved

Closed

File types

The files you handle
are all covered

Complaint file

Triaged, tracked, and resolved with a full audit trail.

Warranty file

Documents collected, provider assigned, closeout tracked.

Return file

Return authorization, inspection, refund or replacement tracked.

Fault file

Diagnosis, repair, report, and closeout.

Client journey

A continuous flow,
from first contact to delivered result

A request arrives by email, WhatsApp, or phone call

↓

Aryamy identifies the client and the priority

↓

Attachments are filed to the case

↓

A response or task is prepared

↓

Resolution and follow-up are logged

Illustrative data · orders of magnitude observed

What changes, in numbers

A preview of the kind of gains observed in this industry. Your exact figures are measured during the free audit based on your actual volume.

First response time

24h before

2h with Aryamy

Complaints resolved on time

60% before

94% with Aryamy

Requests lost or left unanswered

9% before

0.5% with Aryamy

Real example · Customer Service & Support

A request arrives by email, WhatsApp, or phone call

1Aryamy identifies the client and the priority

2Attachments are filed to the case

3A response or task is prepared

4Resolution and follow-up are logged

Customer requests become visible, prioritized cases tracked through to resolution, whatever channel they arrive on.

Automations

Repetitive actions are
prepared and tracked

Acknowledgment of receipt

AI voice response for inbound calls

Request triage

Internal follow-up

Response draft

Resolution report

Operational queue

What's stuck is
visible and prioritized

Aryamy automatically detects stuck files, pending signatures, and unconfirmed payments so nothing sits unassigned.

Urgent

Files past their processing deadline

Stuck on the client side with no response for 7 days

Documents expected for more than 5 days

To handle

Stuck on the partner or vendor side

Signatures expected but not confirmed

Decisions awaiting a response

In progress

Payments expected, to confirm

Documents to resend or complete

Assigned tasks not yet closed

Follow-ups and deadlines

Deadlines are met
with no manual action

Aryamy triggers follow-ups at the right time and escalates when a file stays stuck past the defined threshold.

D+3

First contact

Acknowledgment of receipt, request for missing documents, and confirmation the file is being handled.

D+7

Active follow-up

If there's no response: an automatic follow-up reminding of the expected document or action.

D+15

Escalation

Internal alert if the file stays stuck. The manager is notified and takes over.

Client WhatsApp channel

The client sends their documents
depuis straight from their phone

Aryamy receives WhatsApp attachments, files them in the right place, and replies to the client with no manual work from your team.

Receiving documents

The client sends a photo or a PDF. Aryamy files it in the right place.

Acknowledgment of receipt

An automatic confirmation message. The client knows their document was received.

Requesting a clearer resend

If a photo is blurry or incomplete, the client is asked to resend it.

Missing-document reminder

If a document is still expected after 48 hours, the client gets a follow-up message.

Status updates

A proactive message keeps the client informed of their file's progress.

Booking an appointment

A time slot is proposed and confirmed directly from the conversation.

Admin Telegram channel

Oversight
depuis from your phone

A Telegram channel dedicated to your team. Alerts, reports, and management commands are available in seconds, with no interface to open.

Real-time dashboard

The number of open, stuck, and pending files, available in one message.

Blocker alerts

Immediate notification if a file exceeds its deadline with no action taken.

Oversight commands

/list, /alert, /report — quick access to data with no interface to open.

Daily report

An automatic summary every morning: new items, work done, and anomalies for the day.

Internal escalation

If a critical situation is detected, the manager is notified immediately.

Partners & contributors

Every outside party
has their place in the file

Exchanges, documents, and deadlines involving your partners are logged in the relevant file. No information stays stuck in an inbox.

Technician

Service call tracked, report filed, and deadline monitored.

Manufacturer

Warranty claims submitted. Responses tracked by case.

Logistics provider

Return and replacement orders tracked.

Service provider

Service report and billing attached to the case.

Documents signed in minutes

Engagement letterContractQuoteEndorsementAgreementConfidentiality agreementPower of attorney

Legal value · Automatic archiving · Time-stamped proof

E-signature

Sign and archive
with no printing or scanning

Engagement letters, contracts, quotes, and endorsements are sent for e-signature and archived automatically in the file. Time-stamped proof is kept and exportable.

Document sent for signature by email or WhatsApp

Signed in one click from any device

Immediate, time-stamped archiving in the file

Signature notification sent to all parties

Documents processed

Every document from your business
identified and filed

Aryamy recognizes, renames, and automatically files the documents from your industry in the right place, following your rules.

Return authorizationFault reportProduct photoPurchase invoiceWarranty certificateID documentAcknowledgment of receiptService reportReplacement orderComplaint letter

What Aryamy covers for you

Client relations, production,
and oversight, together

Client relations

WhatsApp, email, and appointments

Receiving documents, acknowledgments, proposed time slots, confirmations, and reminders with no manual action.

Production

Files, document management, and deliverables

Documents identified, renamed, filed, and tracked through to the final report or completed file.

Oversight

Follow-ups, reports, and billing

Visible priorities, prepared actions, measured activity, and tracked payments. A consolidated real-time view.

Full scope

Everything Aryamy
handles for Customer Service & Support

·Multi-channel intake

·AI voice response for inbound calls

·Client and case identification

·Complaint triage

·Attachments and evidence

·Response and follow-up drafting

·Deadline and resolution tracking

Security & GDPR

Your data stays
controlled and protected

France-hosted option, end-to-end encryption, role-based access control, and a time-stamped audit log. Aryamy is built to meet GDPR requirements from day one.

See the Security page →

France-hosted option

GDPR

Native from day one

AES

256-bit encryption

ROLE

Role-based control

LOG

Time-stamped log

AUDIT

100% auditable